Privacy Policy
This Privacy Policy governs the manner in whichTIKCHE EOOD, UIC208535626, with its registered office and management address at:38B G.M. Dimitrov Blvd., Sofia, Bulgaria, in its capacity as a personal data controller, processes the personal data of visitors and users of the websitetikche.bg. For questions related to the processing of personal data, you can contact us at compliance@tikche.bg.
1. What data we process
Depending on how you use the site, we may process the following categories of personal data:1.1. Data you provide to us directly
When you fill out forms, send an inquiry, or request a service through the site, we may process:- first and last name;
- email address;
- phone number;
- content of a message, inquiry, or request;
- other information that you voluntarily provide to us.
1.2. Property-related data
In connection with a request for valuation, sale, purchase, or other inquiry, we may also process information related to a property, including:- property location;
- property type;
- area, layout, floor, condition, and other characteristics;
- estimated price, expectations, and additional data entered by you;
- information necessary for organizing contact, valuation, or follow-up communication.
1.3. Technical data and site usage data
When visiting the site, the following may be automatically processed:- IP address;
- date and time of visit;
- device type, browser, and operating system;
- information about visited pages and actions on the site;
- traffic source;
- technical logs necessary for the security, maintenance, and proper operation of the site.
1.4. Data from cookies, pixels, and similar technologies
The site uses first-party cookies, as well as technologies for analysis, advertising, performance measurement, and functionality, including tools from Meta and Google, as well as the cookie consent management platform CookieAdmin Pro. Through these technologies, information such as the following may be processed:- behavior and interactions on the site;
- pages viewed;
- source of visit;
- advertising identifiers;
- information related to campaign measurement, remarketing, and performance analysis.
2. For what purposes we process the data
We process personal data for the following purposes:- to respond to your inquiries;
- to contact you in connection with a request for valuation, sale, purchase, or other service;
- to prepare and organize follow-up communication;
- to send confirmations, notifications, and responses to inquiries made;
- to send marketing messages when we have the necessary legal basis for doing so;
- to maintain, protect, and improve the site;
- to analyze site traffic, usage, and performance;
- to measure the results of advertising campaigns;
- to fulfill applicable legal obligations;
- to protect our rights and legitimate interests when necessary.
3. On what basis we process personal data
We process personal data on one or more of the following grounds:- Your consent – when necessary, for example for certain cookies, advertising and analytical technologies, or for marketing communications;
- taking steps prior to entering into a contract or performance of a contract – when processing is necessary to respond to an inquiry or to provide a service;
- legal obligation – when we are obliged to store or provide data according to applicable legislation;
- legitimate interest – for example, for site security, internal analysis, protection against abuse, limited performance measurement, and protection of legal claims, in compliance with applicable legal requirements.
4. Is providing the data mandatory?
In some cases, providing certain data is necessary so that we can process your inquiry, contact you, or provide a requested service. If you do not provide the required data, we may not be able to fulfill the respective request.5. To whom we may provide data
We may provide personal data to:- hosting and technical support providers;
- providers of analytical, advertising, marketing, and functional tools;
- Meta and Google, when we use their technologies for analysis, measurement, and advertising;
- accounting, legal, and administrative consultants, when necessary;
- competent state authorities, when required by law.
6. Where the data is stored
The site is hosted with SuperHosting.BG, and according to the information provided to us, the data is stored on server infrastructure located in Bulgaria. Depending on the technologies and providers used, part of the data may also be processed outside the European Union or the European Economic Area, including by providers such as Meta and Google. In such cases, appropriate mechanisms for the protection of personal data are applied in accordance with applicable legislation.7. Retention periods
We store personal data only for the period necessary for the respective purpose, unless a longer period is required by law. As a rule:- data from forms and inquiries is stored for a period of no less than 12 months after the last active communication, unless longer storage is required;
- data related to contractual or legal relationships is stored for the period necessary to fulfill the respective obligations and for the applicable legal limitation periods;
- technical logs, security data, and part of the analytical data may be stored for different periods according to the specific tool, its settings, and the applicable legal basis;
- data necessary for the protection of legal claims may be stored until the expiration of the relevant limitation periods.
8. Your rights
According to applicable legislation and specifically the GDPR, you have the right to:- access your personal data;
- rectification of inaccurate or incomplete data;
- erasure of personal data when the legal conditions are met;
- restriction of processing;
- data portability, where applicable;
- object to processing based on legitimate interest;
- object to processing for direct marketing purposes;
- withdraw a given consent at any time when processing is based on consent;
- lodge a complaint with the competent supervisory authority.
9. How you can exercise your rights
To exercise your rights or to ask a question related to the processing of personal data, you can contact us at: compliance@tikche.bg We may request reasonable confirmation of your identity when necessary to protect your data and the rights of others.10. Cookies and similar technologies
The site uses cookies and similar technologies for:- proper functioning of the site;
- saving preferences;
- analysis of traffic and behavior;
- performance measurement;
- marketing and advertising.